Customer Service Representative - jiraM2MJ Human Resources Consulting

Description
Job Functions:
• Interact with customers via telephone, e-mail, or virtual face-to-face to assist with a variety of customer
inquiries and issues.
• Overcome problems, resolve customer concerns through active listening, empathy, professionalism,
and problem solving.
• Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor)
and apply information and knowledge to customer situations.
• Must be able to work in a fast-paced, structured and dynamic environment, with the ability to maintain
composure in stressful situations and manage and diffuse any customer issues.
• Ability to demonstrate functional skill in communicating and explaining basic processes to the customer
including website login, password reset, clear browser cache and checkout process, with primary focus
on customer satisfaction.
• Has a keen awareness of company policies and procedures while applying sound judgment within
scope.
• Seek opportunities to identify website improvements that would help improve customer experience.
Job Requirements:
• Minimum of 1-2 years of experience as a Customer Service Representative or a related field.
• Experience with JIRA.
• Experience writing customer education content including How-To's.
• Experience assessing and responding to customer support requests, feedback, and complaints
including the ability to triage which requests are urgent and when to use de-escalation strategies.
• Organized, detail oriented and accurate.
• Excellent verbal and written communication skills.
• Self-starter and a strong team player.
• Fundamental understanding of eCommerce applications
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Pasig, National Capital Region ·  Now