Customer Service Representative | insurance benefit verificationUnity Communications

Provide insurance verification via Omni channel (Chat, Email, Voice) to determine patient coverage and accounts receivable duties.
Receive inbound requests via Omni Channel (Chat, Email, Voice) to ensure calls and requests are answered and resolved in a timely manner for Client's patients and partner which may be available via web but wants human interaction.
Update data and documentation during and after each interaction.
Ensure HIPAA guidelines are met, maintaining complete confidentiality of all information
Strive to fully resolve tasks with each interaction
Work directly with the Client's point of contact with oversight from Client's management team.
Ensure that all IT resources are within guidelines of accessing all levels of platforms
Create a global "Team" environment that allows a feedback loop for growth and opportunities
Respond to additional tasks as directed by the Client
Created an "idle" tasks list of duties required to completed when no immediate requests are needed
Create customized reports that show daily/weekly/monthly measurables to manage the campaign effectively
Benefits
Work from home/Hybrid (90% WFH)
Free parking
Health insurance
Opportunities for promotion
Paid training
Pay raise
Company events
13th month salary
Anniversary bonus
Overtime pay
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Work from Home
Paid Holidays
Required Skills
Medical Industry Knowledge
Salary: From Php27,000.00 per month
Schedule:
8 hour shift
Evening shift
Flexible shift
Holidays
Monday to Friday
Night shift
Overtime
Weekends
Supplemental Pay Types:
13th month salary
Overtime pay
Ability to commute/relocate:
Bacoor, Cavite: Reliably commute or planning to relocate before starting work (Required)
1 - 2+ years Insurance Prior Authorization and Verification experience
With knowledge of CPT codes for office procedures, surgical procedures, drug prescriptions, Medicare, HMO & PPO verifications
Experience and understanding of healthcare insurance a Must
Gain and maintain extensive knowledge of different coverage and policies with mixed use of products
Detail oriented to maintain accurate patient insurance records
Great documentation and organizational skills to record full details of outbound documentation with providers
Dependable and dedicated to patients to the medical proactive
Optimistic and positive attitude
A self-motivated and independent worker
Comfort with meeting SLAs
Amenable to work on night shift
Required Skills
Medical Industry Knowledge
Attention to Detail
Experience:
Customer Service Representative: 1 year (Required)
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 2 openings Bachelor's degree graduate
We are a call center and BPO that specializes in helping companies grow and concentrate on their strengths. Our center specializes in sales support, customer service, and administration tasks that many companies are struggling with.As an award winning sales and support organization we specialize in acquisition, retention, and new product strategies that many companies large and small are launching. While at the same time we enjoy working with startups to help build their brand and get their businesses off the ground. With our ability to source many sales initiates to drive growth, our unique approach has fuel double digit growth for many of our partners.Our model is very unique and is designed to generate growth while saving overhead for many many different types of industries and organizations.Every company needs the right partners to help their businesses run smoothly and efficiently. We would love a chance to provide the below services for you.- Customer Service- Outbound / Inbound sales- New Acquisition- Lead Generation_ Retention Strategies- Administration Support - Virtual Assistant
Kalibrr

Bacoor, Cavite
₱27,000 per month
Permanent
Full-time