Customer Service Representative - full time contractual - qc, ncrUnitedHealth Group

Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Advocate for the member and/or caller by making the interaction hassle-free. Some examples would include contacting providers, pharmacies, or ancillary providers
Compassionately own problems through to resolution on behalf of the member in real-time or through a comprehensive and timely follow-up with the member
Effectively ensures members are connected to appropriate specialists and/or enrolled in the correct programs based on member's needs and eligibility
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Open to bachelor's degree graduates w/ no Customer Service experience in a Call Center / BPO setting
Minimum of 2 years of Customer Service experience in a Call Center / BPO setting for candidates that are High School Graduates
Minimum of 6 months of Customer Service experience in a Call Center / BPO setting for candidates that completed 2nd-year college w/ no back subjects
Voice operations background
25 mbps speed internet
Proven ability to depend on others for guidance
Demonstrated work is typically reviewed by others
Preferred Qualifications:
Healthcare background in a Customer Service experience in a Call Center / BPO setting
Preferably with Fiber or wired internet connection of 15 to 20 mbps in case of working from home. The following options are also available:
Corporate internet subsidy for those within available and valid serviceable locations, subject to Company policy
Onsite work for those who are amenable to drive or commute to our office locations