Customer Service Representative | email & chat | night shiftSOUND CONNECTION Philippines Inc.

We are looking for a fast hand CUSTOMER SERVICE REPRESENTATIVE - EMAIL AND CHAT SUPPORT to be assigned onsite and on a graveyard shift.
 
Hiring Accounts:
Healthcare
eCommerce / Retail
Responsibilities and Duties:
Friendly and active conversations with customers via live-chat, and email in compliance with company standards
Assist customers/patients with our online sign-up process
Analyze customer complaints and provide appropriate corrective actions/resolutions
Verify IDs and other sensitive patient information of new patients
Maintain HIPAA compliance when advising customers and patients or handling their personal data
Must be knowledgeable of Patient Rights (state variable)
Assist patients with uploading their medical documentation and alerting their appropriate medical provider
Navigate customers through technical issues and flag any repeated issues to Leads or Director
Inform patients on what to expect during their appointments and provide basic education on company services
Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all states (20 currently)
Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge when assisting customers
Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better
Assist in any orders by communicating between dispensaries and patients
Assist any affiliate dispensaries with their patient medical requests/changes
Respond to any healthcare providers' requests and patient-related questions
Maintain response times of 45s or less
Maintain a CS rating of 93% or more
Qualifications:
2+ years of customer service experience, phone service preferred
 
Excellent verbal and written English Communication Skills
Average Typing Speed of 60 WPM and above
Knowledge of e-Commerce, Retailing, and Sales is a plus but not required
Excellent and able to Multi-task on the following: 
Answering email and chat inquiries
Able to do calls for Callbacks
Fast learner & highly trainable with good analytical skills
Team player and able to work with less supervision
Knowledge using Microsoft Excel Files
Good problem solver & has a Positive attitude
Must be willing to work graveyard shifts and holidays
Well-organized, Responsible, and has initiative
Excellent time management skills
Ability to prioritize and meet various deadlines
Independent with a positive work ethic and passion to succeed
Willing to start immediately
Why apply with us?
Competitive Compensation package with Salary Appraisals
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
One-day Application Process only
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/