Customer Service Representative | csrUbiquity Global Services, Inc. - Bacolod

We're hiring.
 
Ubiquity is hiring for Customer Service Representatives to join our team in Cagayan de Oro. Our Customer Service Representatives is an integral role in the operations of our CDO office. Virtual Recruitment is on-going.
 
The details.
 
Day-to-day responsibilities:
Attends to customers' needs by answering product and service-related queries
Provides product overview and information about other services and offerings suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
Ideal candidates have:
With or without BPO Experience
At least Highschool Graduate
Average Communication Skills
Amenable to work onsite
Amenable to work on Graveyard/Nigh shift schedule
Complete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance
The Perks.
Life Insurance Benefits
Learning and Development Opportunities
Retirement Benefits