Customer Service Representative clark office basedShore 360

- Reply to all outstanding customer service messages that are sent through Re:Amaze.
- Record all issues (incorrect orders, faulty items, missing items, lost parcels) via Monday.com
- Assess warranty claims within our procedures
- Lodge complaints with the relevant territory postal service for missing items
- Check in daily with the Tooletries Customer Service Manager, alerting them of any issues
- Immediately raise any identified issues with the management team. For example. A discount code is not working, Shopify is down, the checkout page is not working, etc.
Weekly/When Required:
- Provide weekly reports via Monday.com to management about customer complaint rates, customer returns and pick and pack errors across all territories.
- Send a weekly email that outlines positive reviews, customer feedback, customer ideas, etc. to management
- Join weekly meetings on Tuesdays via zoom
A Successful Candidate Must Have
- Strong written and spoken communication skills
- Ability to resolve conflict through written or spoken communication following our procedures.
- Ability to work in a fast-paced environment where repetitive activity does take place.
- An enthusiastic and customer-first attitude
- Competence in using the following programs: Monday.com, Re:amaze, Shopify, and Starshipit
ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment.
-Requirements- Minimum education level: Junior High School
1 year of experience
Availability to travel: No
Availability of change of residence: No
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Customer Service Representative - Clark Office based
Shore 360 - Pampanga, Central Luzon
Offer description
Permanent contract Full Time
Roles and Responsibilities
Daily:
- Reply to all outstanding customer service messages that are sent through Re:Amaze.
- Record all issues (incorrect orders, faulty items, missing items, lost parcels) via Monday.com
- Assess warranty claims within our procedures
- Lodge complaints with the relevant territory postal service for missing items
- Check in daily with the Tooletries Customer Service Manager, alerting them of any issues
- Immediately raise any identified issues with the management team. For example. A discount code is not working, Shopify is down, the checkout page is not working, etc.
Weekly/When Required:
- Provide weekly reports via Monday.com to management about customer complaint rates, customer returns and pick and pack errors across all territories.
- Send a weekly email that outlines positive reviews, customer feedback, customer ideas, etc. to management
- Join weekly meetings on Tuesdays via zoom
A Successful Candidate Must Have
- Strong written and spoken communication skills
- Ability to resolve conflict through written or spoken communication following our procedures.
- Ability to work in a fast-paced environment where repetitive activity does take place.
- An enthusiastic and customer-first attitude
- Competence in using the following programs: Monday.com, Re:amaze, Shopify, and Starshipit
ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
Requirements
Minimum education level: Junior High School
1 year of experience
Availability to travel: No
Availability of change of residence: No
Yesterday
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About Shore 360
Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and "do more with less" just to survive in today's competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can't afford to hire the number of staff you ne...
Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and "do more with less" just to survive in today's competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can't afford to hire the number of staff you need.
High speed internet and low cost communications has changed the way we do business and has enabled a whole range of business services to be available on a global scale. Shore360 provides the required support for you to recruit, train and supervise highly skilled personnel at a fraction of the cost of your local staff.
In our experience you can save between 50% to 75% against local costs for highly skilled resources that can be deployed quickly and without compromise to quality and service.
No matter what business you are in - your competition will use off shore operations to lower their costs. Today this will improve your margin and provide the budget to reinvest in growth. Tomorrow it will be for your survival.
General rating
4.36
26 Valuations
5
51%
4
36%
3
13%
2
0%
1
0%
4.17
Work environment
4.04
Salary and benefits
4.13
Career opportunities 100% professionals recommend working here
3d Modeler
Current employee Central Luzon May, 2021
Excellent working environment with friendly team/ works together.
Does recommend working here
Virtual Assistant
Current employee Central Luzon December, 2020
Working here is so relaxing, it's like you're at home because you don't really worry about the people around you, you just work at peace with calmness and serenity. There's no pressure, no judgments and they are very considerate with their employees. You can also learn a lot of things here, not just about what your task or job will be. They will give you the opportunity to grow and develop your skills and the things that you do not know yet.
Does recommend working here
Social Media Manager
Current employee Central Luzon November, 2020
Shore360 is a great company I am proud to be with. It is only here where I was able to grow my skills while having fun. More than career growth, I have found a community filled with smart people who respect and inspire each other.
Does recommend working here
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