Customer Service Representative (cebu) permanent work from homeUnifin, Inc
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 17/11/2021
About the Company
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Philippines and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?
Be one of us, and be part of our success story!
Your Role
As a Customer Service Representative, you will be responsible for handling inbound calls from customer's inquiries and complaints in a Financial / Bank Services environment. You must maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc. Ensure that customer queries are answered to their satisfaction and in a timely manner. You need to address customer's concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels. Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently. Accurate and complete information using our communication methods is needed for this role.
About You
For you to become a successful candidate for this role, you would need to have at least 1 year of BPO experience. An innate drive to provide excellent customer service. You must have at least finished your high school education. Strong interpersonal and comprehension skills. Capable of handling escalated situations, remittances, and disputes. You should have excellent communication and demonstrable probing and problem-solving skills.
Permanent Work from Home Requirements:
Laptop or Desktop specs:
At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor)
At least 8 GB of RAM
80 GB HD space with 20GB Available Free
One available USB Port
USB Headset (combo Mic and Headset with noise-canceling)
internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)
Min download Speed of 10mbps and Upload 2mbps
Hardwired into the PC/Laptop (wireless internet access not permitted)
At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
Unifin, Inc
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Philippines and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?
Be one of us, and be part of our success story!
Your Role
As a Customer Service Representative, you will be responsible for handling inbound calls from customer's inquiries and complaints in a Financial / Bank Services environment. You must maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc. Ensure that customer queries are answered to their satisfaction and in a timely manner. You need to address customer's concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels. Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently. Accurate and complete information using our communication methods is needed for this role.
About You
For you to become a successful candidate for this role, you would need to have at least 1 year of BPO experience. An innate drive to provide excellent customer service. You must have at least finished your high school education. Strong interpersonal and comprehension skills. Capable of handling escalated situations, remittances, and disputes. You should have excellent communication and demonstrable probing and problem-solving skills.
Permanent Work from Home Requirements:
Laptop or Desktop specs:
At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor)
At least 8 GB of RAM
80 GB HD space with 20GB Available Free
One available USB Port
USB Headset (combo Mic and Headset with noise-canceling)
internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)
Min download Speed of 10mbps and Upload 2mbps
Hardwired into the PC/Laptop (wireless internet access not permitted)
At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
Unifin, Inc
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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