Customer Service Representative - airline account t57NeksJob Philippines

Offer description
₱ 16,500.00 (monthly) Permanent contract Full Time
The Customer Service Representative will be responsible for providing excellent customer service to airline passengers. They will handle inquiries, complaints, and issues related to ticketing, reservations, flight cancellations, and other related concerns. The representative will also be responsible for maintaining accurate records of customer interactions and providing prompt resolution to any customer complaints.
Duties and Responsibilities:
• Respond to customer inquiries through various channels including phone, email, and social media.
• Process ticket reservations, cancellations, and changes for airline passengers.
• Assist customers with check-in procedures, boarding passes, and baggage handling.
• Provide accurate information about flight schedules, delays, and cancellations.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless customer service delivery.
• Provide support to other team members as needed.
• Follow established procedures and guidelines for handling customer inquiries and complaints.
• Continuously update knowledge of airline policies and procedures.
• Meet performance metrics and goals set by the company.
Qualifications:
at least HS Grad (old curriculum) / SHS Grad/ Nursing Grad/College Undergrad with at least 6 months BPO experience
4yrs College Grad - no experience needed
Excellent Communication Skills
Willing to work on site
Requirements
Minimum education level: Senior high school
Language(s): English
Knowledge: Customer service, Customer Support
9 minutes ago
Apply
Notify me with similar offers
Report job
Thank you for helping us improve BestJobs
We take your feedback very seriously and will review it as soon as possible.