Customer Service Representative + ₱32,000 + nsd + benefitsLogix BPO

Logix BPO is actively looking for PROPERTY CONSULTANTS (CSR) in Cebu!
 
Tons of perks and benefits await, including:
Competitive pay salary at ₱32,000 + NSD + BENEFITS
Opportunities for PROMOTION & COMMISSION!
Amazing WORK Environment!
Under direct supervision, the Property Consultant is a customer-focused professional responsible for delivering exceptional and timely customer service solutions to prospects and clients in the property leasing and maintenance industry. This role involves engaging with clients in a fast-paced and dynamic contact center environment.
 
Functions & Responsibilities:
Represent Logix BPO in a positive and professional manner, demonstrating high integrity and work ethic.
Lead by example, fostering a positive company culture.
Answer a high volume of inbound phone calls professionally and engage with prospects and clients effectively.
Provide accurate and appropriate information in response to prospect and client questions.
Capture detailed and legible documentation of all call activities within the 'Central' CRM.
Achieve defined Service Level Agreement (SLA) and Key Performance Indicator (KPI) goals:
80% or higher Quality
90% or higher Adherence
Adhere to all company policies and procedures.
Promote a positive company culture.
Minimum Qualifications:
Ability to complete a 4-week training program, including 2 weeks of classroom training and 2 weeks of on-the-job training.
Ability to engage empathetically with calls and maintain a conversational tone.
Previous customer service or sales experience preferred.
Ability to handle a high volume of calls per shift (70+ calls).
Excellent communication, phone skills, and phone etiquette.
Interest in the single-family and multifamily leasing industry or property rental industry.
Basic computer skills, including experience or knowledge within a CRM.
Professional, positive, self-motivated, and able to work independently.
Excellent time management and administrative skills with keen attention to detail.
The ideal candidate for the Property Consultant role:
Have at least 3 YEARS EXPERIENCE as a CSR/Call Center Agent
Willing to work on site
American accent IS A PLUS!
Becomes an industry expert and an extension of clients' leasing processes.
Answers inbound calls, emails, and texts from prospective residents, assisting with inquiries and scheduling property tours.
Supports current residents over the phone regarding maintenance concerns and schedules maintenance technician appointments.
Benefits:
Competitive salary package based on experience and qualifications.
Opportunity to work in the dynamic education industry and interact with international customers.
Career growth and development opportunities within the organization.
Supportive and collaborative work environment.
Note: This position requires working from our office location in Cebu. Remote work or relocation assistance is not available for this role.
 
Why Logix? Logix BPO loves to share our vision for future growth within our business and discuss how you could be pivotal in bringing that vision to life. We want to hear about you, and how your experiences to date have shaped you into our ideal candidate.
 
*We appreciate all applications, but only shortlisted candidates will be contacted for an interview.