Customer Service professionals | weekends off + start asap!Select VoiceCom

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Customer Service Professionals to start ASAP!
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 14th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work!".
The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won't regret it!
Checkout our Facebook page: www.facebook.com/selectvoicecomph
 
Enjoy the following benefits:​
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
 
If you are a Customer Service professional with expertise in Australian Telecommunications and strongly passionate in answering and resolving customer concerns in a non-stressed environment, then this could be an opportunity not to be missed.
The main role of the Customer Service Representative is to efficiently provide an outstanding customer experience and resolution through expert analysis of end-users concern.
 
Responsibilities:
Professionally and efficiently answer calls
Provide accurate information to end-users pertaining to Premium Services and how it works
Process claims, knows how to negotiate and make precise judgements on every call
Assisting end-users to cancel their subscriptions
Ad-hoc requests as needed by the customer
Be passionate about the service; and enjoy working in a consultative service environment
Be results-oriented; and enjoy the challenge of meeting or exceeding goals
Desired Skills & Knowledge:
Clear speaking voice
Excellent English communication skills - both written and verbal
Excellent command of the English language with neutral accent
Strong customer service skills
Must be able to speak in a polite and friendly manner to customers and potential customers with strong active listening skills
Have a positive attitude to win and wow callers
Energetic and bubbly personality
Amenable to working mid and night shifts
Willing to work overtime as needed