Customer Service Officer - with 2 years of related experienceShore 360

Description
The Customer Service Officer's purpose is to provide assistance to the sales and procurement departments. Responsibilities will include customer communications, sales & product support, and administration, and working as part of a close team environment.
The role will be fast-paced and will require exceptional skills in being highly organized, highly detailed, and able to manage multiple activities simultaneously.
Roles and Responsibilities
- Provide a first-class service in answering and redirecting phone calls professionally and promptly between 8 am and 5 pm Brisbane time
- Product Support - handle and respond to consumer or customer product inquiries or complaints within agreed guidelines or escalate as appropriate
- Customer Sales Orders - process non-Electronic Data Interchange customer orders within agreed processing times. Release EDI orders and deal with non-compliance issues. Effectively manage backorders and other order administrative requirements
- Sales Support - provide support to the Sales team with the preparation of customer product submissions; customer powerpoint presentations and any other administrative requirements
- Purchase Order Deliveries - obtain POD's for customer orders as required
- Customer Submission documents - support the sales team with preparing customer submission forms. This entails completing detailed information requests on all new products
- New Customer Projects - support the sales team in following up with the Product Delivery Team on the status of new projects or new products
- General Administration - support the sales team with various sales-related administrative requirements, presentations, and research activities as required
- Any other tasks as required
Required Experience
- Demonstrated experience in customer relations or sales support
A Successful Candidate must have
- Exceptional English language skills with the ability to handle verbal and written activities in a professional and courteous manner. An English dialect appropriate for the Australian market is mandatory
- Proficiency with Microsoft Excel and Outlook. Previous experience using Enterprise Resource Planning software, such as Microsoft AX is desirable
- Strong attention to detail with the ability to methodically ensure all aspects of a broad range of daily tasks are methodically and accurately executed
- Ability to analyze complex data and work out the most effective solutions to meet deliverables within the role
- Ability to plan, coordinate, and manage the execution of allocated deliverables within agreed timelines to consistently deliver on our customer pledge
- Ability to take ownership of outcomes required to ensure a high-quality result
- Personal awareness, confidence, and organization to manage personal work output to deliver effectively and efficiently on assigned projects
- Ability to generate high levels of energy with a focus on results and success
- Ability to work in teams and influence outcomes through excellent communication, persuasion, and negotiation skills both verbal and written
- Ability to seek clarity from complex or ambiguous requirements with a flexible approach to changing situations and priorities.
- Learning mindset - Open to continual learning and personal development in pursuit of excellence
ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Pampanga, Central Luzon ·  6 minutes ago