Customer Service Manager ecommerceTahche Outsourcing Services

Job Responsibilities:
Take support phone calls for customers in need of immediate assistance
Listen to and address customer concerns live
Take notes and file logs on each phone call to maintain a record of each call, ensuring all issues and requests are addressed in the long term.
Provide live chat support to customers when there is no demand for phone support.
Job Qualification:
Previous experience in customer service is a must
Previous experience with live phone support is a must
Technical troubleshooting experience is a must
Previous experience with the e-commerce industry (for a seller or sales channel like Amazon, Shopify, Walmart, eBay) is a bonus
Competency with Microsoft Excel is required
Competency with Jira/Atlassian/Confluence is a bonus
Desired Qualities + Skill Set
Quick thinker and a fast learner
Confidence and strong personality on the phone
Ability to handle frustrated and angry conversations all the while managing their challenges and listening to their needs.
Calm, confident, and respectful under pressure
Spoken and written fluency in the English language
Resolution-driven
Patient and empathetic
Able to follow processes to a high standard