Customer Service experts needed | apply as a case manager | up to 45k salary + weekends offSelect VoiceCom

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Customer Service Experts | Apply as a Case Manager to start ASAP!
 
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 14th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work!". 
 
The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won't regret it! 
 
Checkout our Facebook page: www.facebook.com/selectvoicecomph
 
We are looking for people who like helping others. You will be working with people for a period of years while their case is ongoing. Being able to handle upset clients and calm them down is a big part of the job.
 
What We Offer
Starting salary package of up to Php45,000
Fixed weekends off
Enjoy the following benefits:​
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
 
Job Summary:
 
The principal responsibilities of the Social Security Disability Case Manager are centered on providing clients with support and expertise to build complete and accurate case files for the SSD process.
 
Role and Responsibilities:
Schedule and maintain a schedule of case screenings and follow‐up with various entities involved in the Social Security disability application process
Complete phone interviews to obtain necessary information for Social Security Disability case screenings and applications
Review the Social Security Disability process and documents with customers, setting expectations and encouraging ongoing communication
Review all provided documentation and screening details and provide an accurate assessment of the customer's eligibility for Social Security Disability Benefits
Obtain signatures on all necessary authorization and acknowledgment forms
Obtains a thorough list of all treating sources to obtain medical documentation not yet provided
Encourage customers participation in the active retrieval of all medical documentation from treating sources
Coordinate with customer, medical treatment sources, and the Social Security Administration's Disability
Contact Disability Determination Services to provide all applicable medical documentation
Enter all pertinent information into the Project's proprietary application including data entry and scanning/sorting of all case documents
Review all medical records received from treating sources to ensure accuracy of patients' information
(Name, SSN, etc.) and utilizes documentation to supplement or construct case files
Perform timely and regular follow up with Social Security Administration and Disability Determination Services analysts to confirm receipt of all pertinent case documents and medical records
In the event of denial by Social Security, contact claimants and obtain additional customer information to support the determination as to whether or not the case has sufficient merit for appeal
File all paperwork with Social Security in a timely manner that complies with Social Security guidelines, and considers customer's need for expeditious support
Support other staff with caseload as time allows
Recognize and discusses everyday workflow challenges, changes, or extraordinary circumstances that have occurred with Supervisor
Communicate via in-person meetings, telephone conversations, and email with all project stakeholders in a compassionate and professional manner
Support management team, coworkers, and customers with regular and predictable attendance
Perform other duties as assigned by leadership
Qualifications:
Associate's/Bachelor's Degree an advantage, but not required
3+ years of similar work experience in Case Management and/or Customer Services experience with Social Security Administration disability or similar human services experience preferred
Proficient in Microsoft Office
Strong English communication skills - both written and verbal
Must have excellent command of the English language, with neutral or American accent
Professional, courteous, and responsive customer service and phone skills
Willing to work on-site
Willing to work the night shift
Work Schedule: Night Shift