This job has expired, you can refer to some related jobs below
Who are we?
WorldRemit is changing the way people send money internationally. We’ve taken something complicated and made it as simple as sending a text. And we’re growing. Fast.
To do this, we need to hire bright people who can work autonomously and make the right decisions.
Who we’re searching for...
To many companies, Customer Service means ‘phone agents’. At WorldRemit, you are so much more. Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager.
Responsibilities:
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must.
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offers.
Have you got what it takes?
Bachelor’s Degree is essential.
Relevant customer service experience.
Fluent written and spoken English.
Genuinely care and want to help and love talking to people.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint - there are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience.
You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.
What’s in it for you…
Competitive compensation package
Free snacks and coffee everyday!
A fun & friendly work environment with lots of games including team competitions, themed events, board games, pool table, and much more!
Opportunity to leave your mark on something special
An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customers!
And finally...
Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.
We want to talk to you if you can bring to life our values:
Aim high - We dream big, think bold and go the extra mile
Embrace challenge - We ask questions, start conversations, and always love to learn
Do what’s right - We act with integrity, building trust in ourselves and in our business
You can learn more about our culture and how we work by watching this video on our Careers page: www.worldremit.com/en/careers
WorldRemit is changing the way people send money internationally. We’ve taken something complicated and made it as simple as sending a text. And we’re growing. Fast.
To do this, we need to hire bright people who can work autonomously and make the right decisions.
Who we’re searching for...
To many companies, Customer Service means ‘phone agents’. At WorldRemit, you are so much more. Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the more than 300,000 monthly transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance. Because our people build up such a broad range of skills, many of our CS Execs have moved on to other parts of the business, including Compliance, Risk, Fraud Analysis, and Tech. Of course, if you can’t get enough of speaking to and helping people - you can move up within the Customer Service team, as a CS Team Leader or Manager.
Responsibilities:
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must.
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products WorldRemit offers.
Have you got what it takes?
Bachelor’s Degree is essential.
Relevant customer service experience.
Fluent written and spoken English.
Genuinely care and want to help and love talking to people.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint - there are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience.
You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.
What’s in it for you…
Competitive compensation package
Free snacks and coffee everyday!
A fun & friendly work environment with lots of games including team competitions, themed events, board games, pool table, and much more!
Opportunity to leave your mark on something special
An amazing group of people to work with, grow with and socialise with as we continue to do something amazing for our customers!
And finally...
Changing the world isn’t easy – so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, and have the drive to make them happen.
We want to talk to you if you can bring to life our values:
Aim high - We dream big, think bold and go the extra mile
Embrace challenge - We ask questions, start conversations, and always love to learn
Do what’s right - We act with integrity, building trust in ourselves and in our business
You can learn more about our culture and how we work by watching this video on our Careers page: www.worldremit.com/en/careers
Other Info
2 to 4 Years Experience
Submit profile
WorldRemit Service Company Limited (Philippines)
About the company
Customer Care Executive (Spanish Bilingual Support)
Camiguin, Cebu, CebuAgreement
Position Customer Service Executive recruited by the company WorldRemit Service Company Limited (Philippines) at Camiguin, Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Customer Service Executive or WorldRemit Service Company Limited (Philippines) company in the links above