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Customer Service executive - chat - sta. rosa, lagunaTeleTech Customer Care Management

Salary: Agreement
Work form: Full time
Posting Date: 23/08/2021
Deadline: 23/09/2021

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Description
TeleTech is on the search for a site-based Chat Customer Service Representatives to proactively create meaningful connections with our team in Santa Rosa, Laguna.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
What you'll need to qualify:
· Exceptional English verbal and written communication skills
· Handy with MS Windows and other computer applications
· Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude
· Ability to thrive in a dynamic environment
What your typical day will consist of:
· Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that include email or chat
· Respond to inquiries with active listening - identifying additional needs and support any upgrades in products and services
· Open and maintain customer accounts and information
· Resolve technical issues with patience and understanding
· Positively participate in company events, team activities, and continuous learning
· Communicate effectively to multiple customers at the same time via chat and or email
· Multi task and solve problems in a fast-paced environment to achieve efficiency target and quickly navigate software programs and use shortcuts
· Provide exceptional customer service to meet Customer satisfaction target
What you'll enjoy:
· Competitive pay and performance-based incentives
· Real career growth opportunities
· Company-sponsored HMO with Health & Wellness programs for you and your family
· Educational assistance through tuition reimbursement
· An accessible office location at the 2nd Floor, Robinsons Sta. Rosa, Brgy. Tagapo, Old National Highway, Sta. Rosa, Laguna
Accepting digital applications for your protection and the protection of our employees: Apply online or text 'TTEC' to +63 922 110 1170 to connect with us; apply, check email for the assessment link then schedule your interview!
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TeleTech, click on About Us or search #ExperienceTeleTech throughout social media to engage in the global conversation.
Requirements
Minimum education level: Senior high school
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

Other Info

Laguna, Calabarzon ·  3 minutes ago

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TeleTech Customer Care Management

About the company

TeleTech Customer Care Management jobs

₱ 24,000.00 monthly ·  Pasay, National Capital Region ·  11 September (updated)


Position Customer Service executive - chat - sta. rosa, laguna recruited by the company TeleTech Customer Care Management at , Joboko automatically collects the salary of , finds more jobs on Customer Service Executive - Chat - Sta. Rosa, Laguna or TeleTech Customer Care Management company in the links above

About the company

TeleTech Customer Care Management jobs

₱ 24,000.00 monthly ·  Pasay, National Capital Region ·  11 September (updated)

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