Customer Service associate | spanish bilingualAXIS ONLINE VENTURES INC.

JOB DESCRIPTION
Description / Requirements
Customer Service Associate
 
Work Location: Taguig City (WFH in the meantime)
Candidates should be located within Metro Manila / Antipolo / Cainta
Salary offer: 60,000 to 65,000 (could be higher depending on the candidate’s experience)
NOTE: Candidate should be a Filipino Citizen (in the meantime)
Candidate should be below 55 yrs old.
 
Qualifications:
Excellent verbal and written communications skills in both English and Spanish REQUIRED
College Graduate or 2nd year college undergraduate
At least 6-12 months Spanish Bilingual Experience
Computer Navigation and operations skills
Ability to work independently and in a team environment
Willingness to learn and open for feedback
Customer Service skills that build high levels of Customer Satisfaction
 
Job Description:
You will be talking directly to Consumers of our program; addressing inquiries about the program and/or troubleshooting issues with their online portal. We provide exceptional Customer Service through inbound or outbound phone calls daily.
Focusing on first call resolution. As time allows, additional off-phone project work will be assigned. Hands on training is provided, with ongoing refreshers offered as processes and procedures change.
Serves as the primary contact for customer issues via email and inbound telephonic support in Spanish and English
Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
Meets standards of job, such as quality standards, adherence to schedule and average handle time
May provide guidance and/or mentoring to less experienced associates
Other related duties assigned as needed
 
OTHER JOB REQUIREMENTS
Education
Field of study
Specialization
Communication skill, bilingual