Customer Service associate (lipa, batangas)CALMAR LAND DEVELOPMENT CORPORATION

A. JOB SUMMARY
The Customer Service Associate ensures the timely and accurate processing of Post-Booking inquiries, request, and complaints; generate baseline information from all available resources; coordinate with the other departments within Calmar Land on the early resolutions of Inquiry, Request, and Complaints of walk-in clients; interface with the internal and external clients; monitors and ensures resolutions at committed time of long term inquiries, requests, and complaints; conduct baseline analysis; replies to buyers' request within the set turnaround time; and prepares real-time monitor/ report of accounts handled.
B. SPECIFIC DUTIES AND RESPONSIBILITIES
1. Handles buyer's inquiries, requests, and complaints of all walk-in clients, subject to standard turn-around time (TATs).
2. Generates information from available resources: Calmar.net, CIIS, various monitors, company website to secure baseline information and conduct analysis on IRCs at hand. This includes payment histories, sales folder contents, project, and property information
3. Coordinates with billing and collection units for resolutions of payment-related IRCs
4. Coordinates with Accounts and Administration Department for resolutions of contract related concerns IRCs
5. Coordinates with Real Property Service for resolutions of Titling related concerns IRCs
6. Coordinates with Supply Chain Management, Engineering, and Property Management units for resolutions of house constructions, house repairs, village concerns, and utilities related concerns IRCs
7. Interfaces with concerned Departments for information on IRCs handled;
8. Monitors long-term IRCs and ensure resolutions at the committed time;
9. Utilizes technology solutions to build up customer information for IRCs in the process until closure;
10. Replies to buyers or their representatives within standard TAT via email, or in writing;
11. Handles clients request for title pick-up and facilitate releases of Title to the buyers
12. Prepares transmittal and ensure that documents are properly received by clients prior to the release of documents
13. Prepares real-time monitors of accounts handled, with month-end or periodic reporting as
required
14. Endorses a buyer request which requires approval before implementation to authorize
approvers
15. Offers Customer Satisfaction Feedback form to served buyers to get feedback for service
improvement
16. Ensures maximum of 10 minutes waiting time and maximum 15 minutes handling transaction time for walk-in clients
17. Prepares assessment and order of payments of buyer's monthly dues
18. Adhere to Company Policies and Procedures
19. Performs other task that may be assigned from time to time by Customer Service Supervisor
C. COMPETENCIES
1. Good oral and written communication skills
2. Proven with Customer support experience or experience as Customer Service Representative
3. Customer-oriented and have the ability to adapt/respond to different types of characters
4. Ability to multi-task, prioritize and manage time effectively
5. With strong interpersonal skills, smart, articulate, attentive, proactive, reliable, result-oriented, and computer literate
D. JOB SPECIFICATIONS
Education: Graduate of any 4 year Course
Experience: At least 2 years of relevant experience in Customer Service in the Real Estate Industry