Customer Service associate for a fast-growing startupNadine West

Customer Service Associate
Our fast-growing, Austin-based Fashion & Apparel Company is searching for an experienced Customer Service Representatives to perform to handle customer service query and other related tasks. This dynamic role requires someone who is a solutions-driven, attentive-to-detail and someone who is ready for the fast, ever-changing life of a startup.
Duties & Responsibilities:
Respond to email inquiries about the company, subscription boxes, shipping, returns, etc.
Ensure customer requests and inquiries are handled in a timely manner
Provide top of the line service in a friendly and knowledgeable manner
Familiarize yourself about the company, our customers and live by our culture
Ensure you meet performance metrics
Attend 1x1 huddle/coaching with team leader and team meetings as scheduled
Keep yourself abreast of changes to company policies, guidelines, FAQs, etc.
Provide feedback to the leadership team to help improve existing processes
Essential Skills:
Solutions-oriented and inherently resourceful
Excellent written and oral communication
Can easily adapt to a fast-growing company setup
Must be self-driven and has a sense of accountability
Able to commit to full-time work, minimum 40 hours a week
Experience:
At least one year of BPO experience
Experience with email and phone support
We are growing and definitely looking for someone who can stay with us long term. If you think you're a great fit for this position and are willing to grow with us, send us your application along with your updated resume.
*Nadine West is an Equal Opportunity and Living Wage Employer, drug and alcohol-free workplace, and complies with FLSA and ADA regulations as applicable.
Nadine West

Philippines
Permanent
Full-time