Customer Service AssistantSM Investments

Job Description
General Duties
Responsible in the proper and timely processing and close monitoring of buyer requests from receipt to implementation.
Detailed Duties
1. Obtain account history relevant to approvers.
2. Coordinate with the client and/or seller regarding the request whenever necessary.
3. Keep clients updated with their request.
4. Analyze client's request and provide recommendation for management's decision.
5. Monitor and follow-up necessary action from different approving and implementing departments.
6. Prepare memos / letters in relation to buyers requests.
7. Send disposition on clients request via email/courier.
8. Adherence to set Turn-Around-time (TAT) / Service Level Agreement.
9. Adherence to company's Employee Manual, and Department directives.
10. Perform other duties and functions as may be assigned from time to time.
Professional Eligibility
Skills
1. Credibility - Demonstrates honesty, trustworthiness and commitment in all forms of transaction.
2. Communication - Effectively converses and applies correct grammar in verbal and written communication.
3. Client Focus - Process requests with passion and empathy to provide quality customer service. Facilitates customer transactions in an accurate, timely & competent manner.
4. Teamwork - Develops and maintains rapport with colleagues actively participates in collaboration with other units to perform assigned tasks and achieve team goals.
5. Adaptability/Flexibility - Can adapt to changing circumstances and environments.
Education
Graduate of any 4year course in any field (Business, Communication or Marketing).
Experience
At least 1year experience in Real Estate/Customer Service.
Responsibility
.. For DP Acceleration ..
1. Obtain account history relevant to approvers.
2. Coordinate with the client and/or seller regarding the request whenever necessary.
3. Keep clients updated with their request.
4. Analyze client's request and provide recommendation for management's decision.
5. Monitor and follow-up necessary action from different approving and implementing departments.
6. Prepare memos / letters in relation to buyers requests.
7. Send disposition on clients request via email/courier.
8. Adherence to set Turn-Around-time (TAT) / Service Level Agreement.
9. Adherence to company's Employee Manual, and Department directives.
10. Perform other duties and functions as may be assigned from time to time.