Customer Service agent - real estateREI Network, LP

You would also need to be able to work from 12AM to 4AM MNL Time or 2AM to 6AM MNL Time for this job.
If you answered a resounding YES, then we may be meant for each other...
We are looking to find the right person to join our incredible customer support team (yes, we're really proud of our people!) If you have a passion for customer support and enjoy helping others, you should consider this opportunity.
We are searching for a skilled, smart, and resourceful professional who will be essential in helping us to support our growing customer base.
As part of your ongoing tasks, you will:
Interact with our customers via phone (inbound/outbound), email and live chat to answer questions about services, membership, and technical support
Become an expert in the services we offer and provide assistance to members who are interested in learning more about our products
Review and approve user-generated web content, such as property listings
Call and verify information submitted by customers
Conduct phone calls to screen and approve new clients
Qualifications
To succeed in this position, you must:
Possess excellent written and verbal English skills
Be a capable writer who is able to craft clear and concise emails and letters to customers and vendors
Have fast and dependable internet connection and top-notch equipment (computer/laptop, headset, and webcam)
Have a dedicated workspace at home that is quiet and conducive to work on the phone
Ability to work during US business hours (nighttime in the Philippines)
Be organized and a stickler for details
Come to work with a positive attitude and ready to learn
Be able to follow established operating procedures, while also problem-solving and think independently
Bonus:
Current or previous experience in BPO/Call Center environment
Industry knowledge of US-real estate
Additional Information
At REI, our goal is to maintain a stress-free but highly productive and collaborative environment. Our team members love what they do and work together to achieve the company's lofty goals.
Training for this position will be provided as part of onboarding. The right candidate should be available 16-22 weekly hours during regular US business hours.
We offer competitive hourly pay based on the candidate's experience and credentials.
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Work from Home
Entry Level / Junior, Apprentice Customer Service Real Estate / Mortgage 2 openings Bachelor's degree graduate
We are REI Network, L.P., a growing SaaS company in Houston, Texas dedicated to supporting real estate investors. Our mission is to help our customers change their lives by providing them the information, tools, and services they need to become successful real estate investors. Among our products, we provide affordable real estate investing leads, training, and tools to investors around the country. Established in 2005, we were recently included in the Inc. 5000 list of America's fastest-growing private businesses for the third consecutive year and chosen as a Best Place to Work in Houston three years in a row.
Kalibrr

Cebu City, Cebu
Permanent
Part-time