Customer Service agent, digital - with experienceIBEX Global

Responsibilities * Learn everything there is to know about the product and put your mastery to use by teaching customers how to use product and solve common issues. * Shift between contacts concerning different issues such as product educati Responsibilities Learn everything there is to know about the product and put your mastery to use by teaching customers how to use product and solve common issues. Shift between contacts concerning different issues such as product education, order related, and technical support Have basic technical support skills such as understanding how to download apps and configure settings in a phone Handle all types of customers Give customers the TLC they need (over email, chat, and phone) Communicate issues and questions to T2, T3, or Team Leaders Shift between contacts concerning different issues such as product education, order related, and technical support Have basic technical support skills such as understanding how to download apps and configure settings in a phone Flexible with processes and tools Has the ability to adapt to frequent process changes and respond to rapidly changing information while using multiple tools
Monster

Philippines
Permanent
Full-time