Customer Service advisor - cable internet account - up to 23k - cebu it parkConcentrix CVG Philippines, Inc.

WHO WE ARE
 
Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. We aim to provide exceptional service to customers and extend career success to staff.
 
GET TO KNOW THE DREAM JOB
 
A Customer Service Advisor is responsible for delivering outstanding support to the clients of the most sought-after brands.
 
TASKS:
Answering incoming calls from customers
Sorting out customers' inquiries or requests
Ensuring that customers' requests are managed in an appropriate and timely manner
Developing, organizing, and maintaining accurate files
Maximizing different Concentrix and client-based tools and applications for customer management and servicing
Delivering a high caliber of service in a friendly, confident, and informed manner
QUALIFICATIONS:
Are a High School or Senior High School, with or without BPO experience
Have at least six (6) months Customer Experience (CX) background
Have good English communication skills
Have excellent customer service, problem-solving, and multitasking skills
Have superb computer skills
 Are willing to work in shifting schedule
HAVE A GLIMPSE OF WHAT AWAITS YOU!
Free P2P bus rides
Educational Assistance Program
Exclusive discounts from our partner establishments (gyms, pharmacies, wellness centers, etc.)
HMO, life insurance, leave conversion, and many more!
What are you waiting for?