Customer relations officerHarem Inc

Job Descriptions
Strategic:
Responsible for operations of front service counter
Answering of phone calls, customer enquiries, customer data management and cashiering.
Receiving of guests and customers
Address customers' queries and complaints.
Introduce and promote product ranges and treatment services to customers.
To comply operating policies and objectives or changes in existing policies and work flow.
Assist the ABM in managing the store, motivating the team, driving sales and maintaining exceptional customer service
Responsible for nurturing referred and captured clients for store thru product promos, services, availment monitoring, new services, etc.
Update immediate superior regarding store happenings and concerns such as customer feedback, products and services needed, suggestions or complaints.
Office Supplies custodian- responsible for ordering of supplies such as GWP, price stickers, store supplies.
To provide good customer service based on company standard
To handle with sense of urgency all customer queries
To target zero customer complaints at all times
Tactical:
To successfully drive in new customers and maintain the regulars in the outlets.
To establish and maintain active interaction with customers and guest to ensure total satisfaction.
To acknowledge any appointment booking for the next few days.
Identifying potential guests for up selling
To invite customers to fill up Customer Feedback cards.
Integrity in carrying out inventory count and feedback to Branch Manager / Operations Manager for any ordering of products.
To perform other tasks that may be assigned to her from time to time
Key Performance Indicators, Goals and Measurable:
Customer count set by management is met.
Ability to stand firm as a market leader in each brand.
Sales targets are met
To achieve customer service excellent by 90%.
To meet marketing and sales targets through motivation, good communication and teamwork.
Benefits:
Company Christmas gift
Company events
Employee discount
Paid training
Schedule:
8 hour shift
Supplemental Pay:
13th month salary