Job Summary:
We are looking for a Customer Relations Officer with strong experience in resolving customer concerns and providing effective, timely solutions. The ideal candidate is goal-oriented, confident, matured, and consistently uphold professionalism and strong work ethics. They must demonstrate critical thinking, sound judgment, and problem-solving skills.
You will be required to visit and support our clinics and stores in SM Cebu, SM Seaside and IT Park ensuring exceptional service at each location.
Key Responsibilities:
Handle and resolve customer inquiries, concerns, and complaints in a timely and professional manner
Maintain strong communication with clients through phone, email, and other customer service channels
Provide accurate information, solutions, and follow-up to ensure customer satisfaction
Document all customer interactions, issues, and resolutions for proper tracking and reporting
Ensure compliance with company policies, service standards, and quality guidelines
Maintain a calm, firm, and professional approach when handling difficult or demanding customers
Identify and escalate complex issues to management when necessary
Keep updated client records and ensure confidentiality of all customer information.
Qualifications:
At least a vocational diploma or Bachelor's degree in Business Administration, Marketing, Communications, Hospitality, or any related field (Preferably but not required).
At least 2 years of experience in customer service, sales, or client relations.
Knowledge of skincare, facial treatments, or beauty products is an advantage.
Willingness to learn and adapt to company policies and evolving customer trends.
Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
Strong interpersonal and communication skills.
Meticulous attention to detail for managing customer records, transactions, and follow-ups.
Able to multitask and work efficiently in a fast-paced environment.
Highly goal-oriented with striving to meet and exceed objectives.
Proactive in identifying and addressing customer issues, employing strong analytical and decision-making skills to provide immediate solutions.
Someone who can start ASAP.
Perks and Benefits:
Competitive basic salary ranges from PHP 25,000 - PHP 35,000 a month (Based on experience)
Comprehensive government-mandated benefits
Paid leave credits
Engaging quarterly and annual company events and gatherings
Fixed Schedule: Monday-Friday
Rest Day: Saturday and Sunday
Job Type: Full-time
Benefits:
Opportunities for promotion
Paid training
Promotion to permanent employee
Ability to commute/relocate:
Cebu City: Reliably commute or planning to relocate before starting work (Required)
Experience:
customer service, sales, or client relations: 2 years (Required)
Location:
Cebu City (Required)
Work Location: In person
We are looking for a Customer Relations Officer with strong experience in resolving customer concerns and providing effective, timely solutions. The ideal candidate is goal-oriented, confident, matured, and consistently uphold professionalism and strong work ethics. They must demonstrate critical thinking, sound judgment, and problem-solving skills.
You will be required to visit and support our clinics and stores in SM Cebu, SM Seaside and IT Park ensuring exceptional service at each location.
Key Responsibilities:
Handle and resolve customer inquiries, concerns, and complaints in a timely and professional manner
Maintain strong communication with clients through phone, email, and other customer service channels
Provide accurate information, solutions, and follow-up to ensure customer satisfaction
Document all customer interactions, issues, and resolutions for proper tracking and reporting
Ensure compliance with company policies, service standards, and quality guidelines
Maintain a calm, firm, and professional approach when handling difficult or demanding customers
Identify and escalate complex issues to management when necessary
Keep updated client records and ensure confidentiality of all customer information.
Qualifications:
At least a vocational diploma or Bachelor's degree in Business Administration, Marketing, Communications, Hospitality, or any related field (Preferably but not required).
At least 2 years of experience in customer service, sales, or client relations.
Knowledge of skincare, facial treatments, or beauty products is an advantage.
Willingness to learn and adapt to company policies and evolving customer trends.
Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook).
Strong interpersonal and communication skills.
Meticulous attention to detail for managing customer records, transactions, and follow-ups.
Able to multitask and work efficiently in a fast-paced environment.
Highly goal-oriented with striving to meet and exceed objectives.
Proactive in identifying and addressing customer issues, employing strong analytical and decision-making skills to provide immediate solutions.
Someone who can start ASAP.
Perks and Benefits:
Competitive basic salary ranges from PHP 25,000 - PHP 35,000 a month (Based on experience)
Comprehensive government-mandated benefits
Paid leave credits
Engaging quarterly and annual company events and gatherings
Fixed Schedule: Monday-Friday
Rest Day: Saturday and Sunday
Job Type: Full-time
Benefits:
Opportunities for promotion
Paid training
Promotion to permanent employee
Ability to commute/relocate:
Cebu City: Reliably commute or planning to relocate before starting work (Required)
Experience:
customer service, sales, or client relations: 2 years (Required)
Location:
Cebu City (Required)
Work Location: In person
Submit profile
Eprema Enterprises
About the company
Franchise Relations Officer (Food and Beverages)
Fredley Group of Companies
MetroManila, Quezon, Quezon, ManilaAgreement
Cebu, Cebu₱25,000 - 40,000 per month
Cebu, Cebu₱20,000 - 25,000 per month
Cebu, CebuAgreement
Position Customer relations officer (cro) recruited by the company Eprema Enterprises at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Customer Relations Officer (CRO) or Eprema Enterprises company in the links above