customer relations CoordinatorEASYPOS SOLUTIONS, INC.

Job Description:
The Customer Relations role provides support to the wider team by assigning tickets, answering customer enquiries, and the following day to day tasks:
A proactive member of the Customer Support team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
Provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
Respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with SLAs
Maintain broad knowledge of all company products, services, and promotions
Support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
Monitor the performance of systems and assist with the identification of potential issues
Manages multiple chain related projects for improvement of integration services provided (i.e Uber Eats, Menulog and GFO)
Compiles serviceability assessments to identify gaps and provide feedback to Product and Engineering teams
Skills:
· Exceptional computer skills
· High attention to detail
· The ability to multi-task and stay organized
· A friendly and professional demeanor
· Critical thinking and problem solving skills
· Great communication skills and experience working on a team
· Ability to work quickly under pressure
Qualifications:
· Bachelor's degree
· With at least 5 years of experience or more in related field.
· Applicants with previous experience studying or working in a foreign land is preferred.