customer operations specialist | Work From Home | up to php25kGo Virtual Assistants Inc.
Salary: Agreement
Work form: Full time
Posting Date: 22/10/2025
Deadline: 06/02/2021
Night Shift, above-industry rates, HMO + 1 dependent from start date, 15 days leave, Monthly Celebration Dinner & Monthly CEO Lunch.
Who is GO-VA?
We provide our clients based in Australia, NZ, Singapore, and the US, among others, with offshore employees. We are a managed operations company. With us, you will enjoy a friendly professional team environment with lots of great benefits.
We are known for our kind and caring culture.
About Your Client:
Your US-based client helps real estate agents better market their properties.
What You Will Do:
Primary Tasks:
Complete all tasks found in the app before these are due and ensure the task queue is clear before the end of the day (which includes completing all related subtasks and deliverables and using correct templates or guides based on the task and scenario).
Respond to customer emails, calls, and texts promptly (per established response timeframe matrix), leaving nothing outstanding at the end of the day.
Complete listing review and referral initiation process by the end of each day.
Go To Tasks:
Complete tasks in a timely, organized, and careful fashion.
Follow processes and templates closely.
Be comfortable asking questions if you need help understanding something.
Effectively solve customer inquiries/problems via inbound/outbound phone calls, email, online chat, SMS and other channels in a comprehensive and timely manner (MUST be confident, patient, and personable on the phone).
Take detailed call notes and organize takeaways to highlight key points and action items.
Identify trends and suggest improvements to processes, policies, and services to ensure a quality customer experience.
Maintain pristine records of day-to-day activity.
Develop metrics to measure the growth and performance of the customer support and operational workflow, gathering and synthesizing relevant data, while providing reports as needed.
Arrange, coordinate, and take detailed notes during meetings and conference calls.
Provide general office support as needed.
Maintain the utmost confidentiality and discretion.
Benefits You Will Enjoy:
HMO from start date plus 1 free dependent (Conditions apply). With P180K coverage, P10K medicine reimbursement, private room, and no hierarchy.
P100K Life Insurance coverage
Welcome gift on your first day
10 days leave (Year 1) | 15 days leave (after Year 1)
Monthly Discover You lunch, including CEO presentation, training, and awards
Welcome Afternoon Tea with the CEO
Monthly gratitude event
Christmas and New Year break
P5K referral bonus and a chance to win P20K
Free coffee for our office-based team
This is a work-from-home role during the pandemic. Once improvements allow full office-based operations, this may become an office-based job role.
If you believe you're the right person for this role, APPLY NOW at https://r24.go-va.com.au/apply or select "Apply Now" at the bottom of the screen. We'd love to hear from you!
For your comfort and convenience, all interviews will take place over the phone and online.
Come join our tribe!
Who is GO-VA?
We provide our clients based in Australia, NZ, Singapore, and the US, among others, with offshore employees. We are a managed operations company. With us, you will enjoy a friendly professional team environment with lots of great benefits.
We are known for our kind and caring culture.
About Your Client:
Your US-based client helps real estate agents better market their properties.
What You Will Do:
Primary Tasks:
Complete all tasks found in the app before these are due and ensure the task queue is clear before the end of the day (which includes completing all related subtasks and deliverables and using correct templates or guides based on the task and scenario).
Respond to customer emails, calls, and texts promptly (per established response timeframe matrix), leaving nothing outstanding at the end of the day.
Complete listing review and referral initiation process by the end of each day.
Go To Tasks:
Complete tasks in a timely, organized, and careful fashion.
Follow processes and templates closely.
Be comfortable asking questions if you need help understanding something.
Effectively solve customer inquiries/problems via inbound/outbound phone calls, email, online chat, SMS and other channels in a comprehensive and timely manner (MUST be confident, patient, and personable on the phone).
Take detailed call notes and organize takeaways to highlight key points and action items.
Identify trends and suggest improvements to processes, policies, and services to ensure a quality customer experience.
Maintain pristine records of day-to-day activity.
Develop metrics to measure the growth and performance of the customer support and operational workflow, gathering and synthesizing relevant data, while providing reports as needed.
Arrange, coordinate, and take detailed notes during meetings and conference calls.
Provide general office support as needed.
Maintain the utmost confidentiality and discretion.
Benefits You Will Enjoy:
HMO from start date plus 1 free dependent (Conditions apply). With P180K coverage, P10K medicine reimbursement, private room, and no hierarchy.
P100K Life Insurance coverage
Welcome gift on your first day
10 days leave (Year 1) | 15 days leave (after Year 1)
Monthly Discover You lunch, including CEO presentation, training, and awards
Welcome Afternoon Tea with the CEO
Monthly gratitude event
Christmas and New Year break
P5K referral bonus and a chance to win P20K
Free coffee for our office-based team
This is a work-from-home role during the pandemic. Once improvements allow full office-based operations, this may become an office-based job role.
If you believe you're the right person for this role, APPLY NOW at https://r24.go-va.com.au/apply or select "Apply Now" at the bottom of the screen. We'd love to hear from you!
For your comfort and convenience, all interviews will take place over the phone and online.
Come join our tribe!
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Go Virtual Assistants Inc.
About the company
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