customer master Data Analyst - ph3GC Group

ABOUT THE ROLE:
The Customer Master Data Analyst is responsible for working with clients to clean and validate their customer data. It is important to understand the structure of the customer records including parent-child relationships across customer record types and related fields. The Customer Master Data Analyst performs root cause analysis and recommends additional validation rules and or process changes to prevent data integrity issues in the future.
RESPONSIBILITIES:
Identify data cleansing issues and develop a plan with the data management team business to clean the data
Perform data deduplication, research, and identify the correct customer records
Partner with the Salesforce administration team to upload corrected records and delete incorrect records
Create reports with the list of records that need the customer to review and recommend the correct attributes
Develop stack rank or Pareto reports for the most frequently identified issues
Identify data standardization opportunities at KDP and develop plans to present and implement plans for new data standards
Documents the recommended set up and maintenance of the customer records
Identifies and categorizes active, inactive, and discontinued records and responsible for updating records
Other adhoc task as needed by the role
REQUIREMENTS:
Excellent attention to detail, accuracy, quality, and strong organizational skills
Experience with customer record cleanup and maintenance
Understanding of a customer master structure and related records
Experience with a variety of audit techniques to check data integrity
Ability to work with Business Data providers to communicate recommendations to remediate data integrity issues
Strong problem-solving skills, analysis both quantitative and qualitative
Ability to manage multiple tasks and meet challenging deadlines
Strong computer skills, Advanced Excel, Microsoft Access or other Database tools
Proficient in Microsoft Outlook
Excellent written, verbal, and interpersonal communication skills
Demonstrated ability to use experience and judgment to plan and accomplish goals
Ability to get along with others, be punctual, and follow instructions
Experience in a data related organization is preferred
Experience with customer master data in a data warehouse or is preferred
Experience with Salesforce customer data is preferred
Have a fully functional and up-to-date computer with which to perform duties
Willing to install next generation end point protection on the computer
Currently residing in the Philippines
Willing to work in US Pacific timezone (11pm to 8am Philippine time, if DST)
This is a fully remote work
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3GC Group

Philippines
Permanent
Full-time