Customer happiness agentTahche Outsourcing Services Inc.

Our US Partner is a design-first, home furnishing company. They pride themselves on the best in class customer happiness, providing the highest possible quality products that are affordable and assembly that isn't dreadful.
As a Customer Happiness Agent, you will provide best-in-class service by helping curate support experiences that customers find rare and refreshing. As a Customer Happiness Agent, your day-to-day center around what matters most to the company: people. More specifically for this role, our customers.
This is a full-time role, on a US shift and on a Work From Home set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
QUALIFICATIONS:
Prefer at least 2 years of experience in a customer-facing role in eCommerce or physical products.
A natural communicator of both verbal and written forms
Knows how to listen and ask questions when needed to uncover what mattered to customers
Critical thinker, a problem solver, and knows how to empathize
Proficient in multitasking and have experience navigating multiple software applications and technologies simultaneously
Experienced in walking customers through troubleshooting steps
Must be flexible and open to shifting adjustments as business needs change including some holidays Shift: 11 am - 7 pm ET shift or later, Tue to Sat or Sun to Thur (one weekend each week)
DUTIES AND RESPONSIBILITIES:
You'll support customers as they embark on exciting milestones, such as furnishing their new apartment or first home.
You'll fuel improvements to our products by collecting and recording valuable insights from your interactions into a database that the rest of the company uses to keep a pulse on what's going well and what needs attention.
You'll communicate via phone, live chat, SMS, and email with customers directly from our website or through retail partners like Amazon and Wayfair.
You'll help them by answering product questions, assisting them with assembling their furniture and resolving any issues they may run into after purchasing our products.
Youll also work with retail partners to solve customer issues and answer questions.
WHATS IN IT FOR YOU?
Full-time permanent position
Competitive compensation package and benefits
Be part of a dynamic US Team
13th-month pay
Paid Leaves, commutable to cash
Health insurance with dental coverage, upon regularization
Personal development and training opportunities
Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave etc.)
Employee engagement activities, team outings, sports activities, and events
(Offer package will be based on level of expertise)
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
2-3 years of relevant work experience required for this role
Working rights required for this role