Customer experience representativeCAE

Role and Responsibilities
Welcome clients in a friendly, highly respectful manner and to be the main point of contact for clients during training.
Attend to Walk-in, Phone and Email inquiries and provide informative guidelines and advice.
Manage client check-in processes at the reception area.
Collects Airline and Self-Sponsored documents/requirements to further process training application.
Coordinates with Sales Team in issuing Pre-Training Package information and Training Services Agreement.
Schedules Training Roster for Airline and Self-Sponsored Clients.
Administration of Customer Survey and results to concerned departments for action plans.
Collating applicable data and providing reports.
General reception duties to include-to assist with travel and hotel bookings when required.
Maintains Social Media page and participate in Marketing Activities.
Relays information regarding advisories or memorandums.
Other Administrative duties maybe assigned.
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
CAE

Mabalacat, Pampanga
Permanent
Full-time