Customer experience officer for travel and tours - airport road, parañaqueDempsey, Inc.

Offer description
₱ 40,000.00 (monthly) Permanent contract Full Time
Job Description:
As the Customer Experience Officer for a travel agency, your main objective is to ensure that every customer has a positive and memorable experience with the company, from the moment they start planning their trip until they return home. You will be responsible for developing and implementing strategies and programs that enhance customer satisfaction, loyalty, and advocacy, as well as monitoring and improving the overall quality of customer service across all channels and touchpoints.
Your duties will include designing and delivering personalized and seamless customer journeys, managing customer feedback and complaints, training and coaching frontline staff on customer service skills and procedures, analyzing customer data and insights to identify areas of improvement, and collaborating with other departments to ensure that the customer's voice is heard and integrated into the company's decision-making process.
Qualifications:
To qualify for the Customer Experience Officer position at a travel agency, you should possess the following skills, experience, and credentials:
Education: A Bachelor's or Master's degree in business administration, hospitality, marketing, psychology, or a related field.
Experience: At least 7 years of experience in customer service, customer experience, or related fields, with at least 3 years of experience in a leadership or management role.
Knowledge: A deep understanding of the travel industry, its products, services, and customers, as well as the latest trends, technologies, and best practices in customer experience, service design, and customer feedback management.
Skills: Excellent communication, interpersonal, problem-solving, and analytical skills, with the ability to empathize with customers, manage conflicts, and navigate complex situations.
Credentials: Certifications or credentials in customer experience, service design, or related fields, such as CXPA, CCXP, Service Design Network, or Medallia is a plus.
Attitude: A passion for delivering exceptional customer experiences, a customer-centric mindset, and a continuous improvement mindset, with a strong sense of ownership and accountability
Requirements
Minimum education level: Bachelor ́s Degree
7 years of experience
6 minutes ago (updated)
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