At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Job Summary:
As a Customer Experience Executive, you will be responsible for delivering excellent customer service and timely resolutions to callers for a wide range of issues. The key objective will be to identify and troubleshoot at the first point of contact for incident resolution. This role offers a wide range of exposure to issues with applications, software, hardware, network systems, and user administration allowing you to develop and grow skills in an IT Helpdesk role and support callers and the campaign in delivering superior service. As a Customer Experience Executive, you will also be responsible for escalating to 2nd & 3rd level support resources as appropriate.
MINIMUM REQUIREMENTS:
● 18 years old and above
● At least Senior High School graduate
● IT fresh graduates are also welcome to apply
PREFERRED REQUIREMENTS:
● Experience in Customer Service / Technical Support preferred but not required
● Ability to multitask and manage complex transactions in a given time frame
● Has exceptional verbal & written communication skills
● Above average problem-solving skills
● Open to feedback and coaching
● Confident in exchange communications with counterparts
● Has a passion for resolving complicated transactions
● Possesses a keen eye for pertinent details
● Amenable to Work On-site - Eastwood City
● Amenable to Work on shifting schedule
Probe
Job Summary:
As a Customer Experience Executive, you will be responsible for delivering excellent customer service and timely resolutions to callers for a wide range of issues. The key objective will be to identify and troubleshoot at the first point of contact for incident resolution. This role offers a wide range of exposure to issues with applications, software, hardware, network systems, and user administration allowing you to develop and grow skills in an IT Helpdesk role and support callers and the campaign in delivering superior service. As a Customer Experience Executive, you will also be responsible for escalating to 2nd & 3rd level support resources as appropriate.
MINIMUM REQUIREMENTS:
● 18 years old and above
● At least Senior High School graduate
● IT fresh graduates are also welcome to apply
PREFERRED REQUIREMENTS:
● Experience in Customer Service / Technical Support preferred but not required
● Ability to multitask and manage complex transactions in a given time frame
● Has exceptional verbal & written communication skills
● Above average problem-solving skills
● Open to feedback and coaching
● Confident in exchange communications with counterparts
● Has a passion for resolving complicated transactions
● Possesses a keen eye for pertinent details
● Amenable to Work On-site - Eastwood City
● Amenable to Work on shifting schedule
Probe
Other Info
Pampanga
Permanent
Full-time
Permanent
Full-time
Submit profile
Probe
About the company
Position customer experience Executive recruited by the company Probe at Pampanga, Joboko automatically collects the salary of , finds more jobs on Customer Experience Executive or Probe company in the links above