Customer care representativeSM Investments

Job Description
General Duties
Act as a liaison between customer and relevant departments.
Provide program, product and service information with clarity and accuracy.
Receive calls, emails and social media messages regarding program inquiries and feedback.
Provide information about program, products and services.Handle simple issues.
Detailed Duties
Create requests for interdepartmental processing.
Receive calls, emails and social media messages regarding program inquiries and feedback.
Provide information about program, products and services.
Handle simple issues.
Professional Eligibility
Skills
Enthusiastic
Good verbal communication
Customer Empathy
Patience
Flexibility
Good Comprehension
MS Office proficient - minimum Word, Excel
Education
College graduate
Experience
Responsibility
Receive calls and emails regarding program inquiries and feedback.
Provide information about program, products and services.
Handle simple issues.