Job Description
Job Duties and Expectations:
Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.
Utilizes computer/on-line guidelines in responding to customer inquiries.
Informs customers about services available and assesses customer needs.
Handles customer problems related to product function or the replacement of defective parts.
Completes, processes, and maintains applicable paperwork and records.
Gathers information, researches/resolves inquiries and logs customer calls.
Strives to resolve customer issues on the first call without having to transfer callers.
Follows escalation procedures as needed.
Job Requirements
Experience:
Any previous call center experience is a plus, but not required. Must be comfortable working on a computer and talking on the phone!
For Work-at-Home Bring Your Own Device (BYOD) Set-up, requirements include a desktop or laptop with at least i5 and 4 GB RAM and 15 mbps or greater wired internet connection.
StarTek
Job Duties and Expectations:
Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.
Utilizes computer/on-line guidelines in responding to customer inquiries.
Informs customers about services available and assesses customer needs.
Handles customer problems related to product function or the replacement of defective parts.
Completes, processes, and maintains applicable paperwork and records.
Gathers information, researches/resolves inquiries and logs customer calls.
Strives to resolve customer issues on the first call without having to transfer callers.
Follows escalation procedures as needed.
Job Requirements
Experience:
Any previous call center experience is a plus, but not required. Must be comfortable working on a computer and talking on the phone!
For Work-at-Home Bring Your Own Device (BYOD) Set-up, requirements include a desktop or laptop with at least i5 and 4 GB RAM and 15 mbps or greater wired internet connection.
StarTek
Other Info
Iloilo City, Iloilo
Permanent
Part-time
Permanent
Part-time
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Startek
About the company
Startek jobs
San Pedro, Calabarzon
Hiring Now: Customer Care Specialists - Cebu Site | HS/SHS Grads Welcome!
Work Avenue and Business Solutions Inc.
Cebu, Cebu₱17,000 - 25,000 per month
Agreement
Position Customer care representative on site (ilo) recruited by the company Startek at Iloilo, Joboko automatically collects the salary of , finds more jobs on Customer Care Representative On Site (ILO) or Startek company in the links above