customer care CoordinatorDoxa7 Solutions Inc.

JOB DESCRIPTION
The Customer Care Coordinator is tasked to support the company in providing outstanding service to customers while creating a positive and supportive work environment for fellow employees.
JOB QUALIFICATION
SCHEDULE: 7 AM – 6 PM Pacific Standard Time, follows Philippine Holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
·       Respond to customer service requests within established protocols
·       Assign qualified field technicians to the site within CPT guidelines
·       Negotiate field technician travel rates according to CPT guidelines
·       Ensure all required equipment is on-site for technicians
·       Order lifts from CPT supplier to perform the duties requested at the customers’ site
·       Log all customer interactions in the ticketing system following CPT procedures
·       Call or email to confirm technician assignments
·       Communicate with customers through telephone or email
·       Identify and escalate situations following CPT procedures
·       Research questions using available resources
·       Stay current with company systems, information, changes, and updates
·       Enhance CPT’s brand by identifying new and innovative ways to support CPT customers
·       Explore new opportunities for approaching work responsibilities
·       Perform other duties as requested, delegated, or assigned
QUALIFICATIONS
·       Bachelors or Associated degree preferred
·       2 years of related experience preferred
·       Excellent verbal and written communication skills
·       Excellent customer service skills and professionalism
·       Negotiation skills
·       Advanced computer skills, particularly with Microsoft Outlook and Teams
·       Adaptability and ability to work in a fast-paced and autonomous environment
·       Problem analysis/problem-solving skills
·       Excellent attention to detail and time measurement skills
·       Self-motivated and self-directed
·       Ability to multi-task
·       Experience in a multi-client environment
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Business Studies/Administration/Management
Specialization
Customer Service
JOB BENEFITS
Health Card, Allowance
Customer Care