customer care Assistant (with 6 months of sales experience)IPASS Business Processing Services, Inc.

As CUSTOMER CARE ASSISTANT (CCA), you will be the client's primary point of contact. Your main duties will include managing service inquiries, generating lead sales by providing exceptional customer service, ensuring potential clients become our loyal customers, and identifying, and assessing customer needs to achieve satisfaction.
DUTIES AND RESPONSIBILITIES
Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.
Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.
Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.
Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.
Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.
Documentation and Record-Keeping: Accurate record-keeping is essential in our business operations. You will meticulously document all client interactions, including case summaries, provided resolutions, specific requirements, and any related file documents. This information will serve as a valuable resource for future reference and follow-up.
Your immediate superior may assign other tasks directly related to business operations. Your adaptability and willingness to take on additional responsibilities will contribute to the overall success of our team and organization.
MINIMUM REQUIREMENTS
Graduate of 4-year degree in Business, Marketing, Entrepreneurship and/or other equivalent.
At least 6 months of sales experience, preferably in the professional services, esp. consulting setting.
Good to excellent spoken and written English skills.
Customer service oriented and keen attention to details.
A typing speed of 40 words-per-minute with at least 95% accuracy.
Willing to undergo 15-day training.
Able to work in a fast-paced environment.
Willing to work overtime, on changing schedules, on holidays and on weekends if necessary.
Willing to work onsite in Davao City.
WORK PERKS
Day-shift job
Work-life balance
Competitive Salary Rate
Profit-Sharing
Divisional Incentives
Perfect Attendance Incentives
Top Performance Incentives
Paid Training
HMO Card upon regularization
Positive workplace culture
Growth and career advancement
Company-sponsored social events