Customer care agentUniversity of Santo Tomas

Primary Responsibilities: * Provide excellent customer service and engagement through different channels such as social media, web form, walk-in clients and phone calls to help optimize the customers' travel experience and to retain them. * Att Primary Responsibilities: Provide excellent customer service and engagement through different channels such as social media, web form, walk-in clients and phone calls to help optimize the customers' travel experience and to retain them. Attend to guest inquiries, complaints and all other requests through the team's CRM system, emails, demand letters, endorsements, and/or other forms of communications where in guest may have express his concern. Operate the Skyspeed system calling out guests on disrupted flights, assisting guests, following instructions from supervisors and communicating effectively with other team members. Work with Customer Care Team Leaders, Managers and Directors to regularly review types of customer requests and agent service quality to improve existing processes or structure. Collaborate with other departments, whenever necessary, to handle complex escalation cases and elevate the service quality of the airline. Qualifications: Open to fresh graduates without working experience. Undergraduates are welcome to apply. Can start immediately
Monster

Philippines
Permanent
Full-time