Customer advocateClark Outsourcing

About the job Customer Advocate
Position Title: Customer Advocate
Classification: Associate
Salary: 25,000 - 35,000 a month
Reports To: Account Manager, Manager
Primary Relationships: Client, Client Team
Date: February 2022
Schedule: USA Business Hours
Responsibilities:
Respond to inquiries and requests from customers and Program Managers regarding orders for inventory and on-demand merchandise.
Communicate with customers via a website chat application.
Field inquiries and research orders for associates in other departments including A/R, Distribution Center, Billing, and Accounting.
Research records and files and resolve problems within the scope of authority.
Receive and process telephone, FAX, e-mail, Internet, and written orders from customers.
Create new customer records and assign budgets when required.
Assist website users with resetting passwords and releasing locked accounts.
Authorize and process inventory returns and exchanges for customers.
Open claims for defective or damaged on-demand merchandise and request credits when applicable.
Research shipping problems with vendors and request claims for damaged or lost packages.
Correspond with customers regarding incomplete orders, declined credit cards, backorders, etc.
Provide freight quotes for international shipments.
Perform various clerical duties in support of department operations and staff including preparation and distribution of reports to department personnel.
Perform other related duties as assigned.
Requirements:
1 - 2 years of related customer service experience and knowledge of inventory record keeping and personal computers.
Computer proficiency and knowledge equivalent to graduation from high school and excellent customer service skills.
Multi-lingual skills in order to service non-English speaking customers is a plus.
Attainment of industry TAS (Trained Advertising Specialist) certificate and internal continuous improvement certification at the CIP (Continuous Improvement Practitioner) level within established time frames.
Clark Outsourcing

Central Luzon
₱25,000-35,000 per month
Permanent
Full-time