PRIMARY RESPONSIBILITIES:
Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns.
Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
Using a computerized system, responds to customer inquiries in a call center environment.
To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers.
Ensures high level of customer satisfaction is obtained with each interaction.
Role is responsible for assigned population of customers within a specified region of support.
SKILLS REQUIREMENT:
Senior level job with extensive work experience
Has developed expertise in a variety of work processes through job-related training
Generates new and innovative solutions to complex problems, and proposes improvements to processes
Analyzes complex technical problems and delivers solutions where precedent may not exist
Works autonomously within established procedures and practices
May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules
A portion of time is normally spent performing individual tasks relation to the unit or sub-unit
Will have specialized external certification (technical roles).
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Individuals with disabilities in need of a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail [Protected Info]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity [Protected Info].
Jobs2Web
Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns.
Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
Using a computerized system, responds to customer inquiries in a call center environment.
To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers.
Ensures high level of customer satisfaction is obtained with each interaction.
Role is responsible for assigned population of customers within a specified region of support.
SKILLS REQUIREMENT:
Senior level job with extensive work experience
Has developed expertise in a variety of work processes through job-related training
Generates new and innovative solutions to complex problems, and proposes improvements to processes
Analyzes complex technical problems and delivers solutions where precedent may not exist
Works autonomously within established procedures and practices
May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules
A portion of time is normally spent performing individual tasks relation to the unit or sub-unit
Will have specialized external certification (technical roles).
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Individuals with disabilities in need of a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail [Protected Info]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity [Protected Info].
Jobs2Web
Other Info
Cebu
Permanent
Full-time
Permanent
Full-time
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About the company
Continuum Global Solutions jobs
Philippines