csr - trade/brokerage/ InvestmentASCENT PRO

Description
FOR URGENT HIRING! Looking for Customer Service Representatives with a strong background in trade/investment/brokerage to join a well-established multi-national company. Are you ready to pursue your line of work as a Subject Matter Expert? Kindly see below for the Job Description and Qualifications to see if you are who we're looking for!
KEY ROLES AND RESPONSIBILITIES
- Provide advanced support to the company's Brokerage Operations
- Educate callers on policies and procedures
- Provide callers with walkthrough and navigation in using systems and tools to submit service requests
- Liaise between callers and appropriate departments to solution on issues and concerns
- Expected to evaluate and escalate callers' concerns accordingly
QUALIFICATIONS
- 4-6 years of working experience in the BPO/Contact Center industry (service desk functions, inbound call queues, client-facing roles)
- At least 2 years of college education
- Past work experience as SME is preferred
- Should come from trade/investment/brokerage industry or bank/finance
- FINRA license is preferred
- Amenable to WFH and work onsite if needed (BGC, Taguig)
- Amenable to night/graveyard shift
Requirements
Minimum education level: Vocational
Years of experience: 4
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes