csr tier 2 - telco account (p25k sob)- TeleTech i.t parkTeleTech Customer Care Management

Description
TeleTech is on the search for a Customer Service Representative to proactively create meaningful connections with our team in Cebu City.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
What you'll need to qualify:
• Completed at least 2 years in college with 1-year call center experience
• For those who completed below 2 years of college education or Junior High School, candidate must have at least 2 years of Telco (BPO or non BPO) experience
• Exceptional English verbal and written communication skills
• Handy with MS Windows and other computer applications
• Ability to thrive in a dynamic environment
What your typical day will consist of:
• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Answer questions and inquiries related to billing and rate plan changes
• Provide basic data product, technical support and troubleshooting services to customers
• Sell and up-sell products and services that would fit customer needs
• Responsible for customer service retention by offering various product deals and services
• Respond to inquiries with active listening - identifying additional needs and support any upgrades in products and services
What you'll enjoy:
• Competitive pay and performance-based incentives plus Php 25,000 SOB (selected accounts)
• Real career growth opportunities
• Company-sponsored HMO with Health & Wellness programs for you and your family
• Educational assistance through tuition reimbursement
• An accessible office location inside the central business area in Cebu City with nearby food establishments
Accepting digital applications for your protection and the protection of our employees: Apply online or text 'TTEC' to +63 922 110 1170 to connect with us; apply, check email for the assessment link then schedule your interview!
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TeleTech, search #ExperienceTeleTech throughout social media to engage in the global conversation.
Requirements
Minimum education level: Vocational
Years of experience: 1
Language(s): English
Knowledge: Customer service
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

Cebu, Central Visayas ·  Now