csr | NIGHT SHIFT | onsite | ortigasPhilippine Space Agency (PhilSA)

Customer Service Representative Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience - recognized as one of BE Customer Service Representative Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience - recognized as one of BEST among BPO companies worldwide. WHAT IS A/ANEVENTS ANDCustomer Service Representative Our awesome client, a leading Merchandising company based in US is looking for a/an Customer Service Representativeto be part of their marketing and sales team. WHAT WILL BE YOUR MAIN RESPONSIBILITIES Answers incoming customer phone calls and chats from multiple accounts Answers incoming click to chats from multiple accounts Responds to customer inquiries from email, voicemail, fax and phone, providing excellent customer service Processes new customer orders from email, voicemail, fax, and phone Strives for first call resolution to all client inquiries Provides product information and answers questions regarding existing orders Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution Impacts incremental sales by offering related or promotional items Maintain exceptional attendance and punctuality Allows for flexibility and change within the growing department Maintains high levels of professionalism when interacting with internal departments and customers Exhibits high levels of customer service to ensure smooth operations and happy customers Contributes to overall success of the team by sharing best practices, and being open to learning best practices from other team members and leadership Contributes to a team environment which enthusiastically embraces goals and drives behaviors to meet and/or exceed them Consistently meet or exceed Sales and Service Level targets Other job duties and projects as assigned Required Skills and Qualifications Experience Requirements Experience in both sales and service-oriented fields preferred Experience in a customer service environment required Professional written and verbal communication Experience with Click to Chat. Job Skills & Traits Accurate and quick keyboarding skills Comfortable multitasking with phone, click to chat and use of multiple computer programs Excellent telephone customer service skills Ability to sell over the phone Excellent written, email and verbal communication skills Excellent organizational and time management skills Proficient in Outlook and Microsoft Word Working knowledge of Excel
Monster

Philippines
₱300,000-360,000 per year
Permanent
Full-time