csr ii tsr for uk Account ii no bpo experience neededTech Mahindra

Salary Details
PHP 22,500
Job Address
6th Floor eBloc 3 Building IT Park Lahug, Cebu City, Philippines
Job Description
Join Tech Mahindra's UK Telco Account as a Customer Service Representative & Technical Service Representative and provide world-class support to customers! We are seeking driven individuals with excellent communication skills and a passion for delivering a great customer experience. If you're looking to grow your career and make a real difference, this is the role for you!
 
Work Setup: Onsite
Shift: Mid Shift
 
Responsibilities:
• Assist customers with inquiries regarding telecommunications services, billing, and account management.
• Provide solutions to customer concerns and issues in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Offer guidance on product features and updates, ensuring customers maximize their usage.
• Collaborate with internal teams to resolve escalated concerns and improve service delivery.
• Deliver exceptional customer service by understanding customer needs and providing personalized solutions.
Qualifications:
• Preferably at least 6 months of customer service experience, preferably in a telecommunications or BPO setting.
• At least a Senior High School Graduate or a High School Graduate (Old Curriculum)
• Excellent communication skills with the ability to listen actively and respond with empathy.
• Strong multitasking and organizational skills, with attention to detail.
• Ability to adapt to evolving customer needs and telecommunications services.
• A team player with a positive attitude and a willingness to learn.
• Familiarity with telecommunications systems is an advantage but not required.
Required Skills
Customer Service, Technical Experience
Job Type
Customer Service/BPO
Working Hours
09:30 AM to 06:00 PM
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Region VII, Cebu, Cebu, Philippines
1 Year or less
Full-time
PHP 22,500
High School Graduate
100 Vacancies