| csr | Ecommerce campaign | ortigas, pasig (hybrid)Eastvantage Business Solutions Inc.

Job Description
About the role:
Responsibilities:
Respond to live customer enquiries: Engage with customers via live chat, providing timely and accurate responses to their questions, concerns, and requests.
Manage social media interactions: Monitor and address customer questions received through social media direct messages on platforms such as Facebook and Instagram, ensuring prompt and professional responses.
Handle customer service communications: Process and resolve customer inquiries, including exchanges, refunds, and product faults. Maintain a comprehensive log of faulty returns and key customer issues for reference and analysis. Coordinate credits and coupons for customers when necessary. Handle fraud cases and escalate as needed.
Position requirements:
Requirements:
Previous experience in a customer service or customer support role, ecommerce is preferred.
Excellent communication skills, both written and verbal.
Proficiency in using live chat platforms and social media channels for customer interactions.
Ability to multitask and handle customer inquiries efficiently while maintaining a high level of accuracy and attention to detail.
Strong problem-solving skills and the ability to remain calm and composed when dealing with challenging customer situations.
Familiarity with e-commerce platforms, such as WooCommerce, is preferred.
Knowledge of wholesale operations and processes would be an advantage.
Good organizational skills to manage and document customer interactions, reviews, and reports effectively.
Proactive attitude with a customer-centric approach and a genuine passion for providing outstanding customer experiences.
Join our team at Eastvantage and contribute to our mission of empowering people with sustainable and comfortable solutions. Apply now and help us create a positive and seamless customer experience across all touchpoints.