csr - chinese Mandarin bilingualOfficePartners 360, Inc.

CSR - CHINESE MANDARIN BILINGUAL
 
Job Description:
Fluent in Both Mandarin and English
Respond to Customer requests (by phone, email)
Examine and resolve customer service issues
Addressing customer complaints in a professional and courteous manner
Communicating changes, updates, delays, or complications with customers
Process orders and resolve payment, refund, and billing issues
Develop and execute sales campaigns using various sales tactics and focused messaging
Establish and leverage strategies with existing partners to gain market share
Work in a consultative manner to ensure expectations and success are achieved
Achieve performance metrics and consistently hit quota
Ensure all business processes and policies are followed with precision, including but not limited to systems use, sales methodology, communication standards, etc.
Troubleshoot small technical setup issues or route them to relevant teams.
Execute daily outbound phone calls/emails, contact decision-makers, build quick rapport, assess needs and close the sale
Own individual and team revenue quota for hardware and software products
NOTE:
Flexible with the shift schedule
Can start ASAP
Regular shift hrs. would be 8AM-5PM EST.
REQUIREMENTS FOR WORK FROM HOME SET-UP
Must have HD monitor
Must have at least 8GB RAM
I5 / Ryzen 5 or equivalent processors
Noise Cancelling Headset
Stable internet connection with at least 20Mbps (must provide screenshot of speed test)