csr bilingual ( VOICE)AscentPro

Customer Service Representative (CSR) BILINGUAL Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery. Primary duties may include but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Required Qualifications At least High School Graduate or equivalent Must be fluent in Mandarin, Vietnamese, or Cantonese Good English Communication Skills BPO Experience Is Not Required But Preferred Must be willing to work onsite Must be within Metro Manila No travel plans within 6 - 12 months Must be Filipino citizen who are fluent with the said 3 languages (Mandarin, Vietnamese, or Cantonese) Job Benefits 12% Night Differential Quarterly Incentive Plan HMO with 2 dependents (day 1) Life Insurance (day 1) Retirement Plan after 5 years
foundit

Philippines
Permanent
Full-time