csr (attendee Support) - 28k salary package + 10k signing bonusSelect VoiceCom

Select VoiceCom is currently looking for a CSR (Attendee Support) to start ASAP!
 
Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!
 
Checkout our Facebook page: www.facebook.com/selectvoicecomph
 
What We Offer:
Starting salary package of up to Php28,000
Signing bonus of Php10,000
Enjoy the following benefits:​
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
 
Job Summary:
 
This pivotal role combines customer support, engagement, and promotion of customer success. This position is responsible for engaging with event attendees, addressing their questions, and fostering a positive experience by providing valuable information and assistance. By embodying the values and goals of our customers, the Attendee Support member plays a crucial role in enhancing customer satisfaction and loyalty.
 
Responsibilities:
Communication | Monitor communication channels (chat, email, social media, etc.) to promptly respond to attendee inquiries and concerns.
Provide clear and concise answers to questions about the event, its schedule, features, and other related information.
Problem Resolution | Identify and escalate complex issues to appropriate internal teams, ensuring timely resolution.
Follow up with attendees to ensure their concerns have been addressed and their experience has improved.
Communicate in an emotionally intelligent and tactful way (GREAT Conversations)
Communicate clearly within your team
"Win as One" mindset
Add value to our Attendee Support service for our Customers
Be willing to learn and improve communication and problem-solving skills continuously
Have sufficient knowledge and ability to use a computer and digital communication
Qualifications:
At least SHS Graduate (new curriculum) or HS Graduate (old curriculum)
At least 1 year of continuous customer service experience in a BPO company
Strong English communication skills - both written and verbal
Must have excellent command of the English language, with neutral or American accent
Professional, courteous, and responsive customer service and phone skills
Strong computer skills
Willing to work on-site
Willing to work the night shift
Work Schedule: Night Shift