csr ( Account Manager support agent)Select VoiceCom

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Customer Service Representatives to start ASAP!
 
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work!". 
 
The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won't regret it! 
 
Checkout our Facebook page: www.facebook.com/selectvoicecomph
 
What We Offer:
 
Starting salary package of up to Php28,000
Signing bonus of Php10,000
 
Enjoy the following benefits:​
 
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
Job Summary:
 
This pivotal role supports our account management team. This position is responsible for engaging with our account management team, completing support tasks, and monitoring the account manager's inbox for support questions that you can assist with. Our account management team's goal is to build revenue and relationships with our clients. Our account managers often get bogged down with support questions - this is where you step in to help ease the load.
Responsibilities:
 
Communication | Monitor communication channels (chat, email, social media, etc.) to promptly respond to account manager and customer needs.
Communicate with the account manager when the task has been completed.
Problem Resolution | Thoroughly read and understand the question before solving the problem. Take your time to understand what the customer is asking for and don't make any assumptions. If something is unclear, we will reach out for communication.
Communicate in an emotionally intelligent and tactful way (GREAT Conversations)
Communicate clearly within your team
"Win as One" mindset
Add value to our Account Management team
Be willing to learn and improve communication and problem-solving skills continuously
Be a critical thinker (problem solving)
Have sufficient knowledge and ability to use a computer and digital communication
Measurables:
 
Your success in this role will be based on the following measurables:
GREAT Conversations | Assuring that attendees are experiencing GREAT Conversations from our team.
Task Management | Prioritizing Reamaze conversations in quality (accuracy & helpfulness) and quantity (efficiency), dependent on the pace of the events' seasons.
Response Times | Our goal is to have all guest inquiries receive a response the same day unless an otherwise faster response time was agreed upon. Also, to have time-sensitive questions responded to in a reasonable amount of time.
 
Qualifications:
 
At least SHS Graduate (new curriculum) or HS Graduate (old curriculum)
At least 1 year of continuous customer service experience in a BPO company
Strong English communication skills - both written and verbal
Must have excellent command of the English language, with neutral or American accent
Professional, courteous, and responsive customer service and phone skills
Strong computer skills
Self-motivated work ethic (able to manage time, schedule and responsibilities)
Willing to work on-site
Willing to work the night shift
 
Work Schedule: Night Shift