crm data AdministratorBuild Scale Accelerate Business Services Inc.

About the role
 
We are looking for an experienced and self-driven candidate to work with our client, an international event company. You will be responsible for maintaining the quality of our data with a strong focus on data hygiene, combined with excellent knowledge of CRM tools. Being part of a small team, you will need to be flexible. Each person is expected to support each other outside of their specific roles. You need to be detail-oriented, analytical and have good communication skills to engage effectively with internal stakeholders.
 
What is expected of you:
Data hygiene, analysis of audience attributes, data segmentation and data enrichment;
Continuous profiling of key “Nature of Business” contacts – Sourcing and adding new contacts and removing legacy contacts as part of quality initiatives;
Perform daily leads management – enquiries handling and distribution of leads;
Gather and use data from different internal and external sources – turning data into insights that help sales teams realize opportunities;
Quality checks on company, contact and lead attributes – removing duplicates and linking inbound activities to efficiently allocate inbound leads to appropriate teams;
Regular email bounce quality checks and verifications;
Performing regular corrections to ensure data accuracy operating to a bounce rate of less than 1%;
Manage and align to GDPR requirements;
Ensuring the smooth running and integration of CRM system;
Regular cross-checking of leads and opportunities to keep systems in sync;
Maintaining data quality in CRM – generating reports and performance of pipeline;
Providing timely reports on data quality, outstanding lead reports to sales teams and lead conversion reports on CRM;
Any other duties assigned by Manager;
Management of the List Research function within the business – this requires the allocation of projects and overall management of the process and the team.
What do you need to have to apply:
Experience of HubSpot is preferred
Strong attention to detail and understanding of the importance of data quality;
A talented user of Microsoft Excel with advanced capability in PivotTables, Vlookup, Conditional Formatting;
Excellent written, verbal and interpersonal communication
Positive can-do attitude;
Team player and able to use own initiative;
Confident in working in a fast-paced environment;
Strong time management and prioritization skills.
What are the benefits you will enjoy when you join us:
An above-average salary that commensurates with your skills and experience;
HMO with 200k benefits, and group life insurance cover for you and your dependent, and option to include additional dependent from start date;
Personalised learning and development program, coaching and mentoring by qualified and experienced professionals; and
Modern fit-out and workstation designed for COVID-19 prevention.
Located in IT Park, with parking facilities;
Transport service available upon request.

2 to 4 Years Experience