credit & Collections officerSmartsourcing

Hi! We're Smartsourcing, and we're looking for a Credit and Collections Officer who can work with us full-time and on-site!
 
Where?? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu
 
Be a part of the Smartsourcing crew
 
Smartsourcing was born with the purpose of changing people's lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.
 
Here's why we think you'd love working at Smartsourcing...
 
At Smartsourcing, we're all about fostering a positive work environment for you. We're always looking for folks who are not afraid to be their absolute authentic selves because we value diversity and inclusion.
 
We're proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.
 
Some of our company perks include:
Above-industry salary package
Day Shift
Fixed weekends off
HMO coverage for you and your dependent/s after one (1) month
Free lunch every day
Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
Subsidized gym membership at Anytime Fitness
And so much more!
As a Credit and Collections Officer,
 
You will report directly to our client's Operations Manager and be responsible for the recovery of money in respect of credit-insured transactions, bonds and of uninsured debts placed for collections.
 
Some of the things we'd expect you to do are to...
Handle the recovery of debt on behalf of customers in respect of debts placed for collections assigned to you via our client.
Contact debtors by telephone in order to successfully collect the debt.
Document all communications and collection efforts.
Direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives, and/or administrators/receivers.
Execute scheduled outbound reminder calls from a workflow perspective, including final notification letters and emails that confirm the agreement and outline the next step if payment is not received in time.
Make follow-up outbound calls a priority to ensure that debtors keep their commitments.
Mage outbound call activities of a portfolio of debts, and implement agreed processes and systems activities to achieve desired goals and results.
Enter case details of debt on behalf of customers.
Data enrichment of existing cases via web-search activities to strengthen the data position on a case.
We would need you to be or have the following...
Preferably a minimum of two years of actual experience in all phases of the collection agency business, ideally within the business-to-business environment.
Proven experience maintaining (ideally collection agency) books and records of accounts.
Knowledge and/or experience with debtor/creditor law.
Good communication skills, both on the phone and in writing.