contact centre - jh group annuity client ServicesManulife (International) Limited - Selen Chan

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Client Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Client Account Representative, Quezon City The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you. Manulife Client Account Representative manages a full block of clients and provides high-quality service and problem-solving support on the full range of issues which requires broad business knowledge. What motivates you? You obsess about customers, listen, engage and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone We are looking for someone with: At least two (2) years of solid call center experience and finished at least two (2) years in college (Bachelor's degree AN ADVANTAGE) Nice to Haves: Call Center experience focused on customer service and managing key client accounts preferably in health care sector Exposure working in a large Shared Services center environment in the Financial industry Ability to fluently speak and write in English On the job you will: Have regular contact with clients, advisors and third-party administrators under block of business though inbound/outbound calls and emails Resolve or negotiate "win-win" solutions to client issues directly or by consulting with appropriate resources Document and track significant client discussions or complaints; maintain current client contract records and follow-up as appropriate Recognize and devote special attention to endangered/ pampered cases Ensure all members of customer base are informed of significant issues Provide new and ongoing client orientation and education by: set expectations, discuss working relationship, advise of new product features and ensure understanding of proper procedures to follow Identify trends and patterns of client issues and escalate to appropriate person Provide quality client administration by processing all standard financial transactions on assigned caseloads Monitor, control and minimize outstanding suspense account items Contribute to the work systems improvement of the department by identifying barriers and providing input to solutions Our commitment to you Our mission; to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best. Every day. Learn more about opportunities with us at jobs.manulife.com. Join our Customer Service Representative Team in Quezon City now, click on the apply button below! If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time